If you are experiencing issues with Modus Communicate (Formerly App Data Room) on your device, try some of the suggestions below. All suggestions apply to the supported Operating Systems (iOS, Android, Windows, WebCommunicate).
App Version: If you are experiencing issues with your app on your device, please ensure that you are using the latest version of the app and check your device's native app store for updates. Here's how to find which version you are using:
iOS and Android: In the Settings tab, the app version number is listed in the upper right corner under the Log Out button.
Windows: If you are using a Windows supported device, you will find the version in the settings page. You will find the version number in the lower right hand corner:
OS (Operating System) version: Always make sure that you are running on the most up to date OS on your device. You can check this in your device settings. Click here to check out our System Requirements
Network Connection: If you are having trouble downloading images/content/ or syncing is slow, we recommend checking the network connection you are on. A faulty connection can be the reason for a slow download. We recommend logging out/logging in/downloading/updating content on a different network. Also, possible firewalls could be interfering with the app. Check with your IT department to make sure Modus Communicate is passable on the network.
Updating Content: We always recommend manually pressing the "check for updates" (iOS), "updates" (Android) or "Sync" (Windows) button in settings even if the app is set to check for updates automatically. This will ensure that the latest updates download.
Logging Out & In: If you are experiencing issues with missing content/slow downloading and updating content does not resolve the issue, you can try logging out and back in.
Close & Reopen the App: Closing out of the app completely will essentially "turn off" the app. This will help refresh the syncing process when you open the app and log back in.
Uninstall & Reinstall: As a last ditch effort of self-service, uninstalling will delete the information from the app and reinstalling will give you a fresh start. We recommend doing this on a strong network that will not interrupt the download process of the app and the content in the app.
Clearing Your Cache & other Web suggestions:
- WebCommunicate (web.gomodus.com) can be ran on your browser of choice. WebCommunicate is designed to work on all browsers, however, we recommend Chrome to receive the best experience.
- If you are experiencing issues of partially downloaded content, missing content, slow downloading, we recommend clearing your cache. To do this, you can press ctrl + F5 (control + R on a mac).
- If you are missing content after a cache refresh, check your ad blocker (if applicable) and allow the web.gomodus.com to be shown.
- Sometimes the browser hasn't loaded properly and simply closing the window and reopening will cue a refresh and the content will load.
If you have tried any of the above, and still cannot solve your issue, please reach out to us at firstname.lastname@example.org or by phone at 612-470-9946.